Privacy Policy

This Privacy Policy explains what personal data ERETZIA collects when you use our website and mobile app (the "Platform"), why, who we share it with, how we protect it and the rights you have. We handle personal data in line with the Personal Data Protection Act, 2022 of Tanzania and other applicable law.

1. Who we are

ERETZIA operates the Platform and decides how your personal data is used (the data controller). Contact us about privacy at: [ERETZIA privacy contact email — set this in Admin → Legal].

2. What we collect

You give us:

• Account details — name, email address, phone number, role (customer, owner or agent) and password (stored only in scrambled, hashed form).
• Listings — property details, photos, videos, floor plans and location, for owners and agents.
• Verification documents — for example title deeds, sale or lease agreements, national ID or passport, and an owner's authorisation for agents.
• Messages and viewings — what you write to other users, viewing requests, feedback and reports.
• Searches and alerts — what you search for (in your own words or with filters), saved listings and the alerts you set up.
• Payments — where paid features are offered: the mobile money number you pay with, the amount and the result. We never see or store your mobile money PIN.

We collect automatically:

• Activity — listings you view, save or contact, and your searches, to understand what you are looking for.
• Device and technical data — IP address, browser or app version, device type, and, if you allow notifications, a push notification token.
• Browser storage — we keep your sign-in session and a few preferences in your browser's local storage. We do not use advertising cookies or sell data to advertisers.

3. Why we use it

• To run the Platform and your account — sign-in, listings, messages, viewings, alerts and support.
• To verify listings and fight fraud — our review team checks documents and details before a listing goes live, and investigates reports.
• To find you the right property — search, match scores, "Suggested for you" and alerts use your searches and activity (your "property profile", which you can see and correct).
• To improve ERETZIA — anonymous, combined statistics about demand and supply (for example "searches for houses in Dodoma rose 40%"), which never identify you.
• To take payments — where paid features are offered.
• To keep the Platform safe and meet the law — security logs, preventing abuse, and answering lawful requests.

We rely on: your consent (which you can withdraw), the contract between us (these Terms), our legitimate interest in running a safe marketplace, and our legal obligations.

4. Who sees your data

• Other users, only as needed: when you contact a Lister, they see your name and your messages; when you request a viewing, they see its details. Listers' names appear on their listings. Your email and phone number are not shown to other users.
• ERETZIA's team: reviewers see verification documents to check a listing; support staff see what they need to help you.
• Service providers that work for us, under contract: hosting; email delivery; SMS (for example Africa's Talking); WhatsApp messaging (Meta); push notifications (Google Firebase); mobile money payments (for example AzamPay and the mobile network operators); and, if our smart search uses an AI provider, the text of your search message only — never your documents or contact details.
• Authorities: when the law requires it, or to protect people from fraud or harm.

We do not sell your personal data.

Some providers may process data outside Tanzania. Where that happens we use providers who protect it to a standard at least equivalent to Tanzanian law.

5. Verification documents

Documents you upload for verification are stored privately. They are never shown on a listing, never shared with customers, and are available only to you and ERETZIA's review team. They are used only to check the listing, to prevent fraud and to answer lawful requests.

6. How long we keep data

We keep personal data only as long as needed for the purposes above: account data while your account is open; listings, verification records, messages and payment records for as long as needed to operate the Platform, prevent fraud, resolve disputes and meet legal and accounting obligations. After that we delete it or make it anonymous.

7. How we protect it

Passwords are hashed; documents are kept in private storage behind access control; staff access is limited to what their role needs; connections to the Platform are encrypted in production; and actions on verification cases are logged. No system is perfectly secure, so please use a strong password and keep it private. If a breach affects your data, we will notify you and the authorities as the law requires.

8. Your rights

You may ask us to:

• give you a copy of your personal data;
• correct data that is wrong (much of it you can edit yourself in your account and your property profile);
• delete your data, or close your account;
• stop or limit a use of your data, or withdraw consent you gave;
• explain how a decision about you was made.

Contact us at the address in section 1. We may need to confirm your identity first. If you are not satisfied with our answer, you can complain to the Personal Data Protection Commission of Tanzania.

9. Children

The Platform is for people aged 18 and over. We do not knowingly collect data about children.

10. Changes

We may update this Policy. The current version and its date are always on this page, and for important changes we will ask you to accept it again before you continue using the Platform.